Jun
8
“When Phil Gaffney, then chief executive of Hong Kong’s MTR Corporation, visited the Tokyo Metro, he encountered a problem. He repeatedly asked what the metro’s target for train reliability was, without receiving an answer. He was asking the wrong question, it eventually emerged. On the Tokyo metro, it was unacceptable for any train ever to break down.”
I have the feeling the folks at the MTA don’t have the same standards.
(via FT)
